Refund & Cancellation Policy
WebXmart.com & WebXPro.pk
Last Updated: October 16, 2026
Welcome to the official Refund & Cancellation Policy of WebXmart and WebXPro. We believe in transparency, professional commitments, fair business practices, and customer satisfaction.
This policy explains our refund procedures, advance payment terms, project cancellation rules, website development commitments, domain and hosting purchases, and additional service requirements.
By purchasing our services or confirming a project with our team, you acknowledge the applicable terms of this policy, subject to your legal rights and the terms agreed upon for your project.
1. Accidental or Incorrect Payments
If you accidentally transfer money to one of our officially authorized payment accounts without placing an order, approving a quotation, or entering into a service agreement, you may request a refund.
Our team will verify the payment details, including the transaction ID, payment amount, payment date, and sender information.
Once the transaction has been successfully verified and no outstanding payment obligation exists, we will arrange a refund to the original payment account or another verified account belonging to the payer.
Refunds will be processed within a reasonable period after verification, subject to payment provider processing times.
We reserve the right to request additional information where necessary to prevent fraudulent claims or unauthorized transfers.
2. Website Development Advance Payment Policy
For website development projects, our standard payment structure is:
50% Advance Payment – Before Project Development
50% Remaining Payment – Upon Project Completion, According to the Agreed Delivery Terms
The advance payment confirms the project and allows our team to begin planning, design, development, and other agreed activities.
Before starting, we discuss the project requirements, website pages, design expectations, functionality, delivery scope, and other important details with the client.
Project agreements may be confirmed through written quotations, invoices, emails, WhatsApp conversations, or other documented communication.
3. Full Refund Before Project Work Begins
If a client pays a 50% advance but decides to cancel the project before our team has started any work, the client may request a full refund of the development advance.
If no development, design, planning, paid third-party purchase, or other chargeable project activity has begun, the eligible advance payment will be returned after verification.
Any separately authorized and already completed third-party purchases will be handled according to the relevant provider’s refund terms and applicable law.
We aim to process approved refunds within 7–14 business days, although payment provider delays may affect the final receipt date.
4. Project Cancellation After Work Has Started
If a client requests cancellation after our team has started the agreed project, the refund will depend on the amount of work completed and the costs reasonably incurred.
Our team will review the project progress, completed tasks, approved designs, development activities, and any documented project expenses.
Where applicable, the value of completed work and authorized non-recoverable costs may be deducted from the advance payment.
Any remaining refundable balance will be returned to the client.
Example:
If a client pays an advance of PKR 15,000 and the documented value of completed work is PKR 6,000, the remaining PKR 9,000 may be refunded, provided no other agreed and lawful charges apply.
If the value of completed work exceeds the advance already paid, any additional amount will be assessed according to the agreed payment terms and applicable law.
We do not automatically retain the entire advance simply because work has started.
5. Agreed Website Requirements & Project Scope
Before beginning a website development project, WebXmart discusses and confirms the client’s requirements.
These may include:
Number of website pages
Website design and layout
Product upload quantity
Website features and functionality
Booking or inquiry forms
Shopping cart and checkout
Payment gateway requirements
Domain and hosting arrangements
Project delivery timeline
Once the client approves the project scope, our team begins development based on those agreed requirements.
We maintain relevant project records, which may include quotations, invoices, messages, meeting notes, voice messages, screenshots, and approval confirmations.
These records help both parties understand the original project commitment.
6. Additional Pages, Products & Advanced Features
Our website development packages include specific features and limitations.
For example, if a client purchases a package that includes:
5 Website Pages
10 Product Uploads
Responsive Website Design
Basic eCommerce Functionality
Our team is responsible for delivering the features included in the agreed package.
If the client later requests additional features, such as:
10 additional website pages
20 additional product uploads
Advanced customer dashboards
Custom booking systems
Additional payment integrations
Premium plugins or paid services
Custom animations or advanced functionality
These requests will be treated as additional work outside the original project scope.
We will discuss the requirements and provide a separate quotation where necessary.
Additional work will begin after the client approves the revised scope and any additional charges.
A request for features outside the agreed package does not, by itself, entitle the client to a refund of the original development payment.
However, this does not affect the client’s rights if the original agreed services have not been properly delivered.
7. Website Design Changes & Revisions
WebXmart aims to provide professional website designs that match the agreed requirements.
We understand that clients may request reasonable design adjustments during development.
Revisions that correct errors or bring the website into compliance with the original agreed scope will be handled without additional development charges.
Requests for a substantially different design, additional pages, new functionality, or a change in the project’s original direction may require a revised quotation.
A client’s change in design preference after approving an agreed design does not automatically make the original development work refundable.
Our team will review the requested changes and work toward a fair solution.
8. Refund Requests After Project Completion
Once a website has been completed and delivered according to the agreed project requirements, a refund will not normally be available solely because the client changes their mind or requests additional functionality.
If the client believes the delivered website does not match the agreed scope, they should contact our team with the specific issues.
We will review the original agreement, project records, and delivered work.
Where the website does not meet the agreed requirements, we will provide appropriate corrections or another remedy consistent with the agreement and applicable law.
If a client requests new features that were not included in the original agreement, those features may be quoted separately.
Completion or delivery does not remove any statutory rights relating to defective or undelivered services.
9. Domain Registration & Hosting Refund Policy
WebXmart and WebXPro provide domain registration and hosting assistance through third-party providers, including Hostinger.
We do not currently operate our own hosting infrastructure or domain registration service as an independent registrar.
We help clients select and purchase suitable domain and hosting services from third-party providers.
Domain registration, hosting subscriptions, renewal charges, and related services are subject to the terms and refund policies of the relevant provider.
Hostinger Domain & Hosting Purchases
If a domain or hosting service has been purchased through Hostinger, refund eligibility depends on the applicable Hostinger terms, the purchased product, and the purchase circumstances.
Some domain registrations, renewals, and other services may have restrictions or may be non-refundable.
Clients may contact Hostinger support directly where they own and control the relevant hosting account.
If the purchase was made through an account controlled by WebXmart or WebXPro, clients should contact our team so we can assist with the provider’s refund or support process.
Purchasing through a third-party provider does not automatically remove our responsibilities for services or transactions that we have directly agreed to provide.
Any refund or remedy will be assessed according to the applicable provider terms, our agreement with the client, and applicable law.
10. Hosting Suspension, Website Deletion & Data Loss
Hosting providers may suspend or restrict services due to billing issues, policy violations, security concerns, technical failures, or other circumstances.
If a client’s website becomes inaccessible, suspended, or deleted, our team can assist in identifying the cause and contacting the relevant provider.
Where the issue originates from Hostinger’s infrastructure or account management, the client may need to follow Hostinger’s technical support and refund procedures.
However, if the issue results from an error, omission, or service failure for which WebXmart or WebXPro is responsible, we will assess our responsibility and appropriate remedies.
We recommend maintaining regular website backups and ensuring that domain and hosting renewal payments are completed on time.
For Hostinger support, visit:
11. Payment Verification & Fraud Prevention
All payments made to WebXmart and WebXPro are subject to verification.
Customers must provide accurate payment information, including the transaction ID and payment screenshot when requested.
Fake, edited, or misleading payment screenshots will not be accepted as proof of payment.
Our team may verify transactions against account records before confirming any order or refund.
Refunds will only be issued after appropriate verification.
12. Unauthorized Payment Accounts
Customers must use only the payment methods officially published on our websites or otherwise confirmed through an authenticated company communication.
WebXmart and WebXPro cannot automatically recognize payments made to unrelated or unauthorized third-party accounts.
If a customer accidentally sends money to an incorrect account, they should immediately contact the payment provider and notify our team.
Any liability will be determined according to the circumstances and applicable law.
13. How to Request a Refund
To submit a refund request, please contact our team and provide the following information:
Full Name
Registered Email or Contact Number
Invoice ID or Order Number
Payment Date
Payment Amount
Payment Method
Transaction ID
Payment Screenshot
Reason for Refund
Our team will review the submitted details, verify the transaction, and examine the project status where applicable.
If additional information is required, we will contact the customer.
Approved refunds will normally be processed within 7–14 business days following approval, subject to provider processing times.
14. Fair Resolution & Customer Support
We value long-term relationships with our customers and believe that every payment or project dispute should be handled fairly.
If a client is dissatisfied with our work, we encourage them to contact our team before requesting cancellation.
We will review the agreed requirements and identify whether corrections, revisions, additional development, partial refunds, or other remedies are appropriate.
Our goal is to deliver the services promised in the original agreement while protecting both the client’s interests and the value of work legitimately completed.
15. Changes to This Refund Policy
WebXmart and WebXPro may update this Refund & Cancellation Policy to reflect changes in business operations, payment procedures, or legal requirements.
Any updated policy will be published on our official websites.
Changes will not retrospectively remove rights or refund commitments that already apply to an existing customer agreement.
16. Contact Information
For refund requests, payment verification, project cancellation, or service-related concerns, please contact us through our official websites.
WebXmart
WebXPro
Important: This policy applies to services provided through WebXmart and WebXPro, subject to the terms of each project agreement and applicable consumer protection laws.
